The Raymond Corporation Privacy Statement

Last Updated: June 15, 2020

This Privacy Policy ("Policy") describes the data that personally identifies you ("Personal Data") collected by or on behalf of The Raymond Corporation ("Raymond," "we," "us," or "our") or its suppliers through this website (the "Gateway"), and how Personal Data is used and shared. If you have questions or concerns about this Policy, please contact us using the information provided below.

By using the Gateway, you agree on behalf of yourself and any organization that you represent (together, "you") that you have read and understand this Policy. We may modify this Policy at any time. All changes will be effective immediately upon posting to the Gateway. Material changes will be conspicuously posted on the Gateway or otherwise communicated to you. By using the Gateway after changes are posted, you agree to those changes.

Raymond as a Processor or Service Provider

When Raymond acts as a service provider or processor for its customers or as a sub-processor, we collect Personal Data on behalf of our customers subject to our contractual obligations. When we act as a service provider, processor, or sub-processor, we follow the instructions of our customer on how to process Personal Data on our customer's behalf. The below provisions of this Policy do not apply to the Personal Data that Raymond processes on behalf of our customers or as a sub-processor.

We Collect Data From You and Third Parties

You can visit and use portions of the Gateway without providing any data that personally identifies you. If you elect to provide to us any Personal Data, such as your name and email address, we will collect it and use it pursuant to this Privacy Policy and applicable law. To create a Gateway account, you must provide certain Personal Data and create a password. This data is used to populate a profile within your account. Depending on how you interact with us, we may collect the following categories of Personal Data from you, your company, or our third party service providers:

  • • Identity Data- name or username;
  • • Contact Data- email address, phone number, or company address;
  • • Profile Data- company name, job title, preferences, or feedback; or
  • • Communications Data- emails or other communications that you send us.

Data Automatically Collected During Gateway Use

Account Activity. We or our third party service providers may collect Personal Data about how you use the Gateway when you are logged into your account. We may also collect information regarding your device or browser.

IP Addresses; Cookies & Similar Tracking Technologies. When you use the Gateway, we may use strictly necessary cookies (i.e., small pieces of data stored on your device's hard drive by your browser) to make the Gateway function. Strictly necessary cookies are always on when you visit the Gateway.

Embedded Content. The Gateway may incorporate content, including feeds scripts embedded in the Gateway's code and visible content, provided by third parties. Those third parties may collect data about how you interact with their content.

How We Use and Share Personal Data

Raymond and its suppliers may use and disclose Personal Data as described below. We do not sell or rent Personal Data except as stated in this Policy.

To Provide the Gateway. We may use your Personal Data to provide the Gateway or other Raymond products to you and your company.

Communication with You. If you contact us for support or assistance, we may use Personal Data to contact you and assist you with your request. We may use Personal Data to notify you of Gateway changes (e.g., changes to this Policy).

Third-Party Suppliers and Consultants. We may share your Personal Data with our affiliates, third-party service providers, suppliers, consultants, agents, distributors, sales representatives, resellers, and other partners that provide data processing services to us (e.g., to support the delivery of, provide functionality on, or help to enhance the security of the Gateway or our websites, services, or products) or who otherwise process Personal Data for purposes that are described in this Privacy Policy or communicated to you when we collect your Personal Data. Our suppliers are authorized to and may use and disclose Personal Data as necessary for them to provide the applicable services to us.

Security & Protection of Rights. We may use Personal Data and share it with third parties if we believe it is necessary to operate the Gateway, to comply with law, or to protect our rights or the rights of others, including disclosing data necessary to identify, contact, or bring legal action if our contracts, terms, or policies are violated, or if required pursuant to a law enforcement or legal requirement.

Business Transactions. We undergo corporate transactions from time to time, such as changes in control, acquisitions, mergers, reorganizations, or asset sales. We may share Personal Data with third parties in connection with the evaluation of those transactions. In addition, we may transfer Personal Data if we enter into those transactions. In addition, if we (or our assets) are acquired or if we go out of business, enter bankruptcy, or go through some other change of control or reorganization, Personal Data could be one of the assets transferred to or acquired by a third party.

With Your Consent. With your consent, we may use or share Personal Data in ways not specifically described in this Policy.

Aggregated Data. We may use Personal Data to create aggregate data that is anonymized. We may use and share such aggregate data with our affiliates, sales and service centers, suppliers, and other third parties to: analyze, develop, and improve the content, materials, products, and services that we make available, inform business strategies, understand the Gateway's demographics and user preferences, customize promotional emails and users' Gateway experience, including personalization and automation of content, and for other lawful purposes.

Legal Basis for Processing Your Personal Data (EEA Only)

If you are an individual from the European Economic Area ("EEA"), our legal basis for collecting and using Personal Data will depend on the Personal Data concerned and the specific context in which we collect it. However, we will normally collect Personal Data from you only where: (a) we have your consent to do so; (b) where we need the Personal Data to perform a contract with you (e.g., to deliver goods or services you have purchased requested); or (c) where the processing is in our or a third party's legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect Personal Data from you.

If we ask you to provide Personal Data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and will advise you 1) if the provision of your Personal Data is mandatory, and 2) the possible consequences if you do not provide your Personal Data. Similarly, if we collect and use your Personal Data in reliance on our or a third party's legitimate interests that are not already described in this Privacy Policy, we will make clear to you at the relevant time what those legitimate interests are.

If you have any questions about or need further data concerning the legal basis on which we collect and use your Personal Data, please contact us.

International Transfers of Your Personal Data

In operating the Gateway, your Personal Data may be transferred to, stored in, and processed in countries other than the country in which you are resident. Those countries may have data protection laws that are different from those of your country and, in some cases, may not be as protective. Specifically, our website servers and some of our service providers are located in the United States and our affiliated companies and third-party service providers and partners operate around the world. This means that when we collect your Personal Data we may process it in other countries.

We have, however, taken appropriate safeguards to require that your Personal Data will remain protected in accordance with this Privacy Policy. If you are located in the EEA, any transfer of your Personal Data outside the EEA will be based on the EU Commission's Standard Contractual Clauses or other valid legally basis for such transfer.

How Long We Retain Your Personal Data

We will retain your Personal Data for as long as is needed to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law (e.g., tax, accounting, or other legal requirements ). To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Rights and Choices Regarding Your Personal Data

In certain circumstances, you may have the following data protection rights:

  • • You may request access to, correction of, or deletion of your Personal Data.
  • • In addition, if you are a resident of the EEA, you can object to the processing of your Personal Data, you can ask us to restrict processing of your Personal Data, and you can request portability of your Personal Data.
  • • Similarly, if you reside in the EEA and we have collected and processed your Personal Data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.
  • • If you reside in the EEA, You have the right to complain to your data protection authority about our collection and use of your Personal Data. For more information about submitting a complaint please contact your local data protection authority.

You can exercise these rights by contacting us at We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. To process your request, we may request information from you to verify your identity.

Third-Party Websites

The Gateway may link to, or be linked to, websites not controlled by us. We are not responsible for third-parties' privacy policies or practices. This Policy does not apply to any third-party websites or to any data that you provide to third parties. You should read the privacy policy for each website that you visit.

Data Security

Data storage and transmission can never be completely secure. We do not guarantee that loss, misuse, or alteration of Personal Data will not occur. We use appropriate technical and organizational measures to ensure a level of security appropriate to the risk for all Personal Data processed. The confidentiality of your password for your Gateway account is your responsibility.


We are committed to protecting children's privacy. The Gateway is not directed at children under 18 years of age. We do not knowingly collect, use, or share data from children under 18. If a parent or legal guardian learns their child provided us with Personal Data without his or her consent, please contact us.

Nevada Consumers

Although we do not currently sell your Personal Data, Nevada law gives Nevada consumers the right to opt-out of any future sale of your Personal Data in the unlikely event we change our practices. To exercise this right please contact us at

California Residents

Click here to view the Privacy Policy for California Residents.

Contact Us

If you have any questions or concerns regarding this Policy, contact us at:

The Raymond Corporation
Attn. Marketing Communications
22 South Canal Street,
Greene, NY 13778
Phone: 800-235-7200