Defines the terms used throughout the reports and filters of the Gateway system.
Percentage of operator log offs that were only system log offs.
Percentage of changes that are acceptable for certain metrics within a selected range (the range of acceptable tolerance). Enter the new low and high percentages. Or, select the high or low side of the percentage field, then move the slider below the percentages to change the percentage amount.
Select a link to open the Dispatch Metrics report to view open dispatch requests that were initiated within the selected date range. The Action column becomes a link to the Dispatch Metrics Report if there is an open dispatch request within the selected date range.
Date the claim was reviewed.
The following asset points can be displayed or hidden from the chart:
*Reallocate:
These assets have a low cost per hour and a low use. They are not used and they have low expenses assigned to them. Reallocating these assets may lead to increased productivity.
*Replace:
These assets have a high cost per hour and a high use. They are highly used and are expensive to operate. If possible, replace these with less expensive assets.
*Retain:
These assets are highly used, but have a low cost per hour so they are inexpensive to use.
*Remove:
These assets have a low amount of use, but have a high cost per hour. They are not used, but are expensive to operate. If you do not need these to operate efficiently, then removing them would save money.
(Activity Hours / Login Hours) * 100. The time logged in. The percentage the operator is doing something (travel or lifting) on the truck. This number should be high.
Lift hours + travel hours.
The estimated activity hours accrued while working on a task. Lift hours + travel hours.
Total number of hours that the deadman pedal or tiller/control has been activated since the truck was manufactured.
Example:
For iPort trucks, this value is read from the truck’s VM. If you are reading the deadman hour value from an iPort truck display, and then look at the Gateway Actual deadman value for this same truck, they should be similar.
Total number of hours that the vehicle has been in automatic mode since the vehicle was manufactured.
Total number of hours that the key has been in the ON position.
Total number of hours that the vehicle has spent lifting (lift controls activated).
Total number of hours that the vehicle has spent traveling (travel controls activated).
Type a comment into the space provided regarding the current dispatch request. Select “Add Note.”
Customer’s address.
*SO Review: The difference between today’s date and the service date. If the difference is greater than or equal to 13 days, then that difference appears as yellow in the Age [days] column.
*Maintenance Cost Reports: The total number of days the asset has been installed starting with their installation date to today’s date.
*Energy: Age of the battery in days.
Maximum height, in inches, that the asset can be without contacting obstacles at the top of an aisle.
Maximum width, in inches, that the asset can be without contacting obstacles along the outside edge of an aisle.
The time that elapsed between when an impact alarm event occurred and when the event was cleared by a supervisor.
The force, at an alarm level, at which a truck made contact with an object from any side.
For the snapshot reports, this is the number of horizontal alarm level impacts.
Type of impact.
The force, at an alarm level, at which a truck made contact with an object from above or below.
For the snapshot reports, this is the number of vertical alarm level impacts.
Total number of reported recorded impacts at this facility that are alarms for this operator during the selected date range.
Allows for a List view to filter out batteries that have not reported within 30 days.
Amount pending. This filter selection goes hand-in-hand with the Invoiced filter selection. If Amnt Pending is selected, then the amount remaining to be paid appears in the Total column of the report. If Invoiced is selected, then the invoiced amount appears in the Total column.
Total number of claims that were approved.
Name of the person or user who approved the claim.
Total amount of money approved for the claim.
Date primarily used in Energy. Read only filter since the Energy > List and Energy > Survey reports are viewing the most current picture of the data for the fleet of batteries.
Types of assets selected on the Filter pane for reporting purposes. For example, Reach Truck, Counterbalanced, building, aerial ladder, work platform, etc.
Types of assets selected from the Filter pane. For example, Reach Truck, Counterbalanced, building, aerial ladder, work platform, etc.
Select the assets on which to report.
The inspection checklist questions that caused the checklist results to be anything other than ’Passed’. This question is usually displayed with a status of Failed, Timed Out, Warning, By Passed, or Locked out.
Indicate whether a file is attached to the request.
Whenever the Keyed Mode Selection Switch is in the Automatic Mode position.
Average of all amounts in the Total column.
Helps to determine the typical vehicle usage or operator utilization for the selected date grouping. If the selected date grouping is Hour, then the average is calculated as the number of distinct operators for each date grouping / the number of days. This can be used to increase productivity. This can be used to view an average day, if the Hour date grouping is selected, to view an average week if the Day of Week date grouping is selected, or to view an average year if the Month date grouping is selected.
Example 1, if most work is completed between 11am and 1pm and operators are not productive during the 2pm through 5pm period, then the supervisor might want to move some operators to 11am and 1pm hours to increase productivity.
Example 2, If at 2pm on January 1st, 5 operators are utilized. At 2pm on January 2nd, 10 operators are utilized. And, at 2pm on January 3rd, 12 operators are utilized. Then the average operator utilization is calculated as (5+10+12)/3 = 9 operators utilized.
|
Date |
Hour |
Operators Utilized |
|---|---|---|
|
January 1st |
2pm |
5 |
|
January 2nd |
2pm |
10 |
|
January 3rd |
2pm |
12 |
|
|
9 Average |
|
Average age of all assets shown on the report. The reported assets are based on the filters that were selected in the Filter pane.
Average of each chart item’s cost per hour for the report that is open. For example, if the Facility report is open, then the Average CPH label shows the average of each facility’s cost per hour for the selected facilities.
Average of each claim item’s cost per hour.
Average dollar amount of the average customer invoice. When the average invoice dollar amount for each claim is greater than or equal to the number entered in this field, then the dollar amount is highlighted in red on the Maintenance - Analytics - Average Invoice Total report.
Average number of days to complete a customer invoice. When the average invoice days amount is greater than or equal to the number entered in this field, then the invoice days are highlighted in red on the Maintenance - Analytics - Dealer Average Invoice Time report.
Average number of labor hours for each claim. When the average number of labor hours for each claim is greater than or equal to the number entered in this field, then the labor hours are highlighted in red on the Maintenance - Analytics - Average Hours per Work Order report.
Average number of deadman hours per vehicle.
Average age of the assets in the report in days beginning when they were installed until today’s date. The reported assets are based on the filters that were selected in the Filter pane.
Average number of days between scheduled maintenance claims.
Average of all Delta Meter Readings for the vehicle. This indicates the average number of meter hours between scheduled maintenance claims.
Bill code or claim type.
Distance measured between the insides of the Base legs. Determines maximum pallet size allowed. Not applicable for all assets, such as Counterbalanced.
Number of active battery alerts.
Size of the battery storage space.
Indicate yes or no as to whether a battery extractor is needed to change out batteries on the rental unit being requested.
Customer assigned, unique alphanumeric designator for the battery.
Battery voltage required for the rental request.
Preassigned 1 or 2 character Raymond Corporation codes for the type of service. For example, 'R' for Repairs, 'A' for Avoidable, 'H' for Rental Fees, etc.
Preassigned 1 or 2 character Raymond Corporation codes for the type of service. For example, 'R' for Repairs 'A' for Avoidable, 'H' for Rental Fees, etc.
Description of the billing code that the claim falls under.
Dealer number.
Battery State-of-Charge. This is the true or absolute value of the charge level in the battery. It also measures the energy content of the battery at a specific moment in time. It is derived from samples of the voltage and current while in use and at rest.
Type of asset. Select either Non-Raymond Asset or Miscellaneous Asset from the drop-down list. A non-Raymond asset is an asset that is not manufactured by the Raymond Corporation and that has a deadman hour (or equivalent) meter reading that can be obtained. The meter must be factory installed and not installed after market. A miscellaneous asset is any asset not manufactured by the Raymond Corporation that does not have a meter reading.
Comprehensive Fixed Price Maintenance. Itemized maintenance cost.
Comprehensive Fixed Price Maintenance. Itemized maintenance cost.
Select the time period during which to display certifications or operators certifications that have expired or are about to expire. The time periods are predetermined in Settings > User Preferences.
The number of amp hours measured as being retrieved from a battery during use divided by the number of amp hours measured as being returned to the battery during charging over the specified amount of time. Approximately 80% efficiency is normal.
Select the button to check into a dispatch request to begin solving the issue.
Select the button to, temporarily or permanently, check out of a dispatch request. The possible reasons for checkout which are available in the drop-down list are:
*Billable: The request is complete and ready to be billed. The vehicle is operational. The request is closed upon check out.
*No Charge: The request is complete, but not billable because of CFPM, contractual agreements, or it did not require billable service. The vehicle is operational. The request is closed upon check out.
*Incomplete: Service has not been completed on the vehicle, and the dispatch request should not be closed.
*Parts on Order: The request is not complete, but it is under the Not To Exceed (NTE) amount. The technician needs to order additional parts and return to finish the work. The vehicle may be operational or out of service.
*Quote Needed: The request is not complete, but work has stopped due to exceeding the Not To Exceed (NTE) amounts. A quote must be submitted and approved before the request can be completed. The vehicle may be operational or out of service.
*User: Username of the person performing the action indicated in the Status column.
Indicates whether the checklist was initially started when the operator badged in (Standard) or started by the operator (Operator).
Indicates how long an operator took to complete a checklist.
Inspections that resulted in failed checklists.
See Inspection Result.
Indicates whether to display the passed, failed, warning, or timed out checklist inspection type.
How long an operator took to complete a checklist.
Select the facility whose reports you want to automate.
Select the operators whose reports you want to automate.
Select the vehicle whose reports you want to automate.
City in which the facility is located.
City and state in which the customer is located.
Customer’s city, state, and zip/postal code.
Claim number issued by The Raymond Corporation. Select the claim number link to open the Process SO form for that claim, or process the claim if you are in SO Review.
Month, day, and year that the statement is generated.
Select a status from the drop-down list. Only claims with the selected status within the specified date range appear on the report. The options are: Pending Approval, Approved, and Invoiced.
Free form comment describing the claim.
Type of repair. For example, scheduled maintenance, repair, avoidable, etc.
Name of the supervisor who unlocked the truck after it registered an alarm level impact.
Date and time that a supervisor unlocked the truck after it registered an alarm level impact.
Is the asset built to be used in cold storage? Enter Y or N.
Name of the person who entered the comment.
Date in which the comment was entered.
Free format text regarding the claim.
Select “Greater Than” to show more alerts than the number entered into the Value __ Impact(s) field. Select “Less Than” to show less alerts than the number entered into the Value __ Impact(s) field.
Difference in days between when the first technician checked in and the last technician checked out (closing dispatch request). When the difference in days is greater than or equal to the number entered in this field, then the completion days are highlighted in red on the Maintenance - Dispatch - Completion Time report.
Percentage of closed dispatches that have at least one check in and that have a total on site time that is greater than five minutes. When the percentage of closed dispatches is less than the number entered in this field, then compliance percentage hours are highlighted in red on the Maintenance - Dispatch - Compliance report.
Average number of hours it takes for a dealer to accept or reject a dispatch request. When the average number of hours is greater than or equal to the number entered in this field, then the confirmation hours are highlighted in red on the Maintenance - Dispatch - Request Confirmation Time report.
Year the asset was manufactured. Select a year from the drop-down list.
Rental facility email address.
Rental facility contact phone number.
Cost of the item as it pertains to the report being viewed.
For the Maintenance Cost Reports Parts Usage report, it’s the total cost of the parts used.
For Maintenance Analytics Total Cost, it’s the cost of the whole claim. This report is a collapsed version of all the items in a claim. Therefore, the cost column is the total cost of the claim.
This calculation, at the top of the report, divides the Total Cost by the Number of Assets to provide the average cost of the asset. Ideally, this could be used in a filtered setting where all counterbalanced trucks are being compared to each other, rather than mixing the entire mixed fleet.
Total cost per Delta Meter. Cost per hour = Total Cost/Delta Hour Meters. For example, if the total cost is $100 and the delta hour meter is 10 hours, then the Total Cost/Delta Hour Meters =$10.
Code for the type of cost associated with the repair. For example, labor, freight, CFPM, PartAdd, or tax.
Total number of fault codes within the given date range.
Date that credit was issued to the dealer.
Checklist questions that disclose any critical issues with the vehicle. Critical issues will cause the vehicle to be locked out.
Checklist items skipped or answered incorrectly, meaning something with the truck was not working as it should.
The system of money used in the country in which the invoice originated. For example, dollars, euros, pounds, etc.
Name of the customer who owns the truck that is receiving service.
Name of the customer.
Customer Purchase Order Number. Customer defined value placed on a claim for their own record keeping.
Miscellaneous free form text describing the purchase order.
Customer work order number. Customer defined value placed on a work order.
One discharge and one charge of a cell or battery. Number of times a battery can be charged and discharged before it is no longer able to do the required work for which it was intended. Cycles are calculated by dividing the total Discharge AH by its average capacity.
The default setting for average capacity is 80% of the 6 hour AH rating of the Battery. So the Cycle calculation is: Cycles = (DISCHARGE2 - DISCHARGE1)/(0.80 x 6 hour AH rating of the Battery):
*DISCHARGE1 = 0 (the default value for a new battery)
*DISCHARGE2 = today's number, for example 211018 AH for 1,000AH battery example
*Average Capacity setting = 0.80 default
*Cycles = (211018 - 0)/(0.80 x 1,000) = 263.77
The Cycles value is truncated to an integer; so it would be 263 cycles not 263.77.
Date the cycle started.
To run the report for a certain cycle range, select 'Cycles' to display the Start Cycle # and End Cycle # filters. Enter the starting and ending cycle numbers, and then select 'Update Report' to rerun the report using those filters.
Date and time in which the current status was initiated.
The date and time in which the event being reviewed occurred.
The date and time in which the event being reviewed occurred.
Select one of the following drop-down options to indicate how to group the data. Also, see Average, Minimum, Maximum, Total Number of Vehicles, and Target Utilization (Usage), as applicable, for more information.
*Hour
Number of individual operators or vehicles for the displayed hours within the specified date range. Any overlapping hours are combined so that only 24 hours appear on the report.
*Day of the Week
Number of individual operators or vehicles for the displayed day of the week that is within the specified date range. Any overlapping days of the week are combined so that only one full week appears on the report.
*Date
Number of individual operators or vehicles for the day. Data is totaled for each day for the selected date range.
*Month
Number of individual operators or vehicles for the months displayed within the specified date range. Any overlapping months are combined so that only 12 months appear on the report.
Date (MM/DD/YYYY) the last transmission of data was received from the truck.
Grouping of dates on which to report. After you select an option, the Start and End dates automatically reset to that range. Select 'Update Report' to update the report. The options include:
*1D = From the End Date minus one day
*7D = From the End Date minus seven days
*MTD = From the End Date until the first day of the current month
*1M = From the End Date minus 30 days *3M = From the End Date minus three months
*6M = From the End Date minus six months
*YTD = From the End Date until January 1st of the current
The latest date the truck transmitted hour meters to the GATEWAY within the date range selected within the Filter pane.
To run the report for a certain date range, select 'Dates' to display the Start Date and End Date filters. Enter the start and end dates, and then select 'Update Report' to rerun the report using those filters.
Total number of days since the truck was installed.
Select the days on which to report within the selected Start Date and End Date.
Number of days that a claim was in the Pending Approval status before being reviewed.
The number of days between this scheduled maintenance claim’s service date and today’s date. If the number of days is 90 or greater, this column is highlighted in red.
(Deadman Hours / Login Hours) * 100. The time the operator is logged in. What is the percentage of time they were standing on the truck? This number should be high.
Total number of hours that the deadman pedal or handle was engaged within the specified time. The hours must be above 0 (zero).
On the SO Entry form, this is initially displays as the last known deadman hours. To recalculate the hours based on a new date, select the new date in the Work Performed Date field, then select the magnifying glass icon next to the Deadman (hrs) field.
From the drop-down list select the number of deadman hours, or less, that you want to display in the report. Choose 'Select All' to show all deadman hours.
Number of miles traveled since the last impact.
Dealer name. Select a dealer from the drop-down list if a list is available.
Number assigned to the dealer location associated with the dispatch request.
A unique number that is created every time a dealer creates a new claim in SAP.
Dealer name.
Work order number issued by the dealer.
Time of day to send the alert.
Number of hours that the vehicle has been in automatic mode during the selected date range.
Default number of days between the start and end date. The range can be set between 7 and 90 days.
Number of hours that the deadman pedal or tiller/control has been activated during the selected date range.
Example:
Delta hours can determine if drivers are using trucks as much as they should be.
Example:
A company has 2 shifts 5 days a week. Maybe the drivers should be on the deadman pedal doing work at least 5 hours per shift. So, for one day you might want to see 10 hours of delta deadman for all trucks.
Delta deadman hours used with the Date Range filters can determine if trucks are being used the way you want them too be:
Example using the information above:
*For one day you might want to see 10 hours in delta deadman.
*For one 5 day week you might want to see 50 hours in delta deadman.
*For one month (4 five day weeks) you might want to see 200 hours in delta deadman.
Number of hours that the key has been in the ON position during this date range.
Total cumulative number of hours that operators were logged onto the truck during the specified date range.
Total number of hours that the vehicle has spent lifting (lift controls activated) during this date range.
The difference between the Start and Max meter hours.
The number of days difference between the first credit date and last credit date on claims that have meter hours.
The difference between the starting and maximum meter hours.
Number of hours that the vehicle has spent traveling (travel controls activated) during this date range.
Description given to the invoice or quote when it was created.
Information about the item or cost type being referenced.
Enter the asset’s serial number.
Reason for the dispatch request.
Number assigned to the dispatch request when it was created. This number also links to the Dispatch Request page where requests can be checked in and updated.
Time from when the customer initiated the dispatch request, within the specified date range, until the technician first checked into the request.
For the Cost Reports Exceeded Amount report, the dollar amount displays all claims with a total approved cost that is greater than or equal to the entered dollar amount. The default is $500.
Required. Total number of hours that the truck was down for service.
Date the payment is due.
The amount of time (in days, hours, minutes and seconds) that the dispatch request has been active.
This link is only available for claims with Changes Pending status. Select to open the SO Entry form and make changes to a claim.
Maximum height in inches that the forks on the asset reach when fully extended.
Height from the forks to the ground when the mast is fully extended.
Up to 50 email addresses (including the default user) can be added. Only the user can remove an address from the email list. If an email addressee chooses not to receive automated reports, a message displays to the user when the automated report is created with that email address. Email addresses can be added, subscribed/unsubscribed, or deleted.
Difference in hours between when an emergency customer request was started, and when the first technician checked in to work on the emergency request. When the emergency response hours are greater than or equal to the number entered in this field, then the emergency response hours are highlighted in red on the Maintenance - Dispatch - Emergency Response Time report.
Last reported battery cycle number by which to filter the result set.
Ending date range on which to report.
For most Maintenance reports, the information is based on the Credit Date which is the date that the dealer was credited.
For the Maintenance Customer SO Technician report, it is based on the service date from the claim.
For Usage, Impacts, Checklists, Energy, Fault Codes, and the More reports, it is based on the Meter Dates/Times from the truck.
Asset engine type, if applicable.
Date the claim was entered.
Batteries run through an equalization charge every seven days. The gray bubble icon indicates that no alert was detected. The red x icon indicates that the battery has not been equalized within the seven charge cycles.
Indicates whether the unit is active, scrapped, or unknown.
Type of equipment the asset falls under. Select a category from the drop-down list.
The estimated activity hours accrued while working on a task. Lift hours + travel hours.
From the drop-down list, select the number of deadman hours, or less, to exclude from the report. Choose 'Select All' to show all deadman hours.
Fault codes with more than the selected number of occurrences will not appear on the report. For example, if you select ‘50’ from the drop-down list and fault code CO22 has occurred 100 times, then fault code CO22 will not appear on the report.
Location in which the truck is located or the service is performed. The Facilities filter represents your company’s hierarchical structure, and therefore varies from company to company. Click ’+’ to expand a list and ’-’ to collapse the list.
Select the locations on which to report.
Location in which the truck is located or the service is performed.
Maximum height, in inches, that the asset can be without contacting obstacles near the top of the facility.
Select the arrow to expand a section of additional filters such as Facility List Filter, No. of Results, Sort, and Search for a Facility.
Select this drop-down list to choose additional filter items. If you select an item from the list other than the default of 'All', then additional drop-down filters display. The drop-down list selections are:
*All = All facilities active during the selected date range and filtered by the other filter options.
*Impacts Per Deadman Hour = Modifies the 'Search for a Facility' filter to show the top (No. of Results) facilities with the highest or lowest (Sort) number of impacts per deadman hours (Impacts) filtered by the date range and other filter options.
*Deadman Hours = Modifies the 'Search for a Facility' filter to show the top (No. of Results) facilities with the highest or lowest (Sort) number of deadman hours (Usage) filtered by the date range and other filter options.
*Idle Hours = Modifies the 'Search for a Facility' filter to show the top (No. of Results) facilities with the highest or lowest (Sort) number of idle hours (Usage) filtered by the date range and other filter options.
Code representing the type of fault.
A full description of the fault code.
Enables fault codes to be broken out by the following groups:
*Battery (Fault codes reported by the battery monitoring device).
*iMonitor (Fault codes report by the iMonitor on the truck),
*Truck (General truck reported fault codes).
Number of fault codes for that truck.
File formats available for automated reports:
*For Charts: JPG/PNG
*For Tables: CSV/XLS
PDF file name of the invoice or quote.
Select the button to always display or remove additional user selected batteries from a report. See Filter Battery List for additional information.
Select the button to always display or remove additional user selected fault codes from a report.
Select the button to always display or remove additional user selected operators from a report. See Filter Operator List for additional information.
Selected filter information on which to report on in the automated report. Note: certain filters are removed for automated reporting purposes because they are not applicable or would result in duplicate automated report emails being sent to the same user.
Select the button to always display or remove additional user selected vehicles from a report. See the Filter Vehicles report for additional information.
First date/time that the operator was logged in during this date range. The date and time in the First Login and Last Logoff columns may not fall within the selected date range if the operator routinely works overnight shifts.
First recorded meter hours for the asset.
First time the anomaly occurred within the selected date range.
The percentage of the entire fleet that is available for service within the specified date range. The percentages are color coded incrementally:
*Red = 0% – 75%
*Yellow = >75% - <100%
*Green = 100%
The length, in inches, of the forks on a forklift asset. Up to two decimal positions can be included. For Example “42” or “42.00.”
Maximum length that the rental equipment forks can extend.
Cost for freight.
Type of fuel used by the rental request.
Customer’s internal Accounts Payable General Ledger category codes.
Value that indicates what horizontal impact level constitutes an alarm.
Value that indicates what horizontal impact level constitutes a warning.
Amount of force in which a truck made contact with an object from any side.
Hot Installation. Indicates that the battery was installed with an internal temperature greater than 40°C.
Hour meter recorded when the claim was created.
Deadman Hours - (Travel Hours + Lift Hours). The amount of time during which the key is ON and the deadman pedal is depressed, but no vehicle based work is being performed. For example, the operator might have been filling out forms, checking paperwork, receiving instructions, etc.
(Idle Hours / Login Hours) * 100. Time the operator is logged in. What is the percentage of time that they are standing on the truck but not traveling or lifting? This should be a low number.
Select whether to show impacts with or without comments.
Select whether to report on vertical or horizontal impacts, or both.
Comments for impacts that fall between the selected low and high impact force ranges.
An Impact can be an Alarm level impact or a Warning level impact. Alarm levels are more severe than Warning levels. To report on all impacts, select 'Impacts' from the Impact Type filter drop-down list. Impact settings are found in your vendor’s software.
Total number of alarms + the number of warnings. This column indicates the total number of recorded impacts at this facility for this operator during the selected date range.
The average number of impacts per deadman hour.
The average number of impacts per estimated activity hour.
The average number of impacts per deadman hour.
(Inactivity Hours / Login Hours) * 100. The percentage of time during which the key was ON, but the deadman pedal was not depressed, versus the time the operator was actually logged ON the vehicle. During this percentage of time the operator could be performing tasks outside the vehicle.
Login Hours - Deadman Hours. Length of time during which the operator was logged in, but the deadman pedal was not depressed.
Number of minutes that the vehicle was inactive.
Indicates whether the inactivity timeout feature is enabled.
First recorded hour meter reading.
Checklist status. The statuses are:
*Passed = No checklist answers prevented the operator from using the truck.
*Failed = Considered to be critical to the truck’s operation. The truck will not operate if a critical question failed, therefore causing the inspection to fail. The supervisor needs to swipe their badge to unlock the truck.
*Timed Out = The operator took too long to answer the checklist questions. The operator is logged off and must log back on to restart the checklist.
*Warning = Similar to Failed, but these are for non-critical questions that failed and do not cause the inspection to fail. For example, if the wheel/tire has pieces missing that could cause a bumpy ride. This is something to be aware of, but may not preclude the operator from using the truck.
*Locked out = This occurs when a critical checklist question failed. The supervisor must swipe their badge to unlock the truck.
Date the asset was installed. Select a year from the drop-down list.
Date the truck was delivered to the customer site.
Unique customer asset ID.
Date the invoice was created in SAP.
The Raymond Corporation issued Consolidated Invoice number. Invoice numbers created by accounting for Maintenance reports after claims are paid usually begin with 009.
This filter selection goes hand-in-hand with the Amnt Pending filter selection. If Invoiced is selected, then the invoiced amount appears in the Total column. If Amnt Pending is selected, then the amount remaining to be paid appears in the Total column of the report.
Reason given for creating a dispatch request.
The class the forklift falls into. For example, Class I consists of Counterbalanced, Class II consists of Reach, OPR, Sideloaders and Swing Reach, and Class III consists of Hand-Pallet Jacks.
This is the Part Number. Typically, when the Cost Type is PartAdd the part number will display in here. However, Cost Types like Tax may simply have 'Tax' in this field.
The description is the line item description on a claim. For example, a cost type of tax can have the description 'Sales Tax', while a PartAdd has 'LOAD WHEEL - 5 X 3 5/8" or 'BEARING'. Labor can have 'LOAD WHEEL ASSY-PER SIDE R&R'.
iTrack Service Order number. This is how the claim is identified in Customer SO Entry and in Customer SO Filter.
Total number of hours that the key has been in the ON position.
Cost for labor.
Standard time and material labor billing. Calculates the [# of hours to perform a task] * [the burden labor rate] for a customer:
*RL (Repair Labor) = 1 x Burden Rate
*RO (Repair Overtime) = 1.5 x Burden Rate
*RH (Repairs Holiday) = 2.0 x Burden Rate
NOTE: The required information in the header must be entered before the labor can be added.
Cost for labor.
Required field. Total number of hours worked on the repair.
Total number of hours worked on the repair.
Last date and time that the battery was run through an equalization charge.
Last known number of hours in which the deadman pedal or handle was engaged within the specified time.
Total number of hours that the deadman pedal or handle was engaged within the specified time.
Last date/time that the operator logged off during this date range. The date and time in the First Login and Last Logoff columns may not fall within the selected date range if the operator routinely works overnight shifts.
Most recent hour meter reading on the forklift.
Last time the anomaly occurred within the selected date range.
Tracks the battery usage from vehicle to vehicle. This is the last operator to use a vehicle with that battery connected to it.
Date the last serial number, OS version or software version was reported.
Last known action that occurred for a dispatch request.
*Green = Check Out – Billable, Check Out - No Charge
*Red = Admin Close, Admin Open, Dealer Accept, Dealer Reject, Dispatch Request Start
*Yellow = Check In, Check Out – Incomplete, Check Out - Quote Needed, Check Out - Parts on Order
Last date and time that the dispatch request was updated.
Last vehicle type that was paired with this battery.
Date the last work was performed on the truck.
Amount still owed as shown in the Lease cost column.
Date to which the lease was extended.
Date the lease ends.
Lease number.
Invoice lease number.
The percentage of life an asset has used. This calculation is based on the Total Expected Meter Hrs. and the Last Meter Hrs. Zero % (0%) indicates that the asset is brand new, while 100% indicates that the asset has used up to its Total Expected Meter Hrs.
For Usage Task Selection, this is the total number of hours a vehicle is traveling, lifting, or both, or that an operator has spent lifting (lift controls activated) on a vehicle for a specific task during the selected date range.
Maximum height that the rental equipment can lift.
Total number of hours a vehicle is traveling, lifting, or both, or that an operator has spent lifting (lift controls activated) on a vehicle during the selected date range.
The number of hours that a vehicle lifted the forks with a load on the forks.
Tracks the number of hours that the Load Handler on a Swing Reach truck is in use.
Maximum load weight that the rental equipment can hold.
Facility on which to report.
Date and time in which the operator badged onto the vehicle.
Date and time in which the operator badged off the vehicle, or was suddenly logged off of the vehicle.
Total number of hours that the operator was logged onto the vehicle.
Number of times that user logged in on the date shown.
Date the user logged into the computer.
How the operator logged off. System log offs occur when an operator did not scan their badge to log off. The log off is produced by either power being disconnected from the truck, or when no truck activity has occurred after the preset amount of time has elapsed. Operator log offs occur when an operator uses his badge to log off.
Serial number displayed in its long form.
Customer-specific description of the asset. For Example “Yellow Straddle Stacker” as opposed to “Blue Straddle Stacker.”
Select this button to look for the part number that was entered into the Part # filter. The more characters you entered, the shorter the returned list will be. In the list window, select the radio button next to the correct part. Select 'Use Part' at the bottom of the list to use that part number. The window closes and the number automatically displays in the Part # filter.
Vehicles that are used the least.
The maintenance work performed from the cost column.
Company that made the truck.
Select the code for the asset’s manufacturer from the drop-down list.
Manufacturer of the asset. Select the code for the asset’s manufacturer from the drop-down list in the Description (Serial Number) field. An example serial number format that can be used when entering the selected manufacturer’s serial number displays in the field. See Dealer Non-Raymond Asset Utility for a table of example manufacturer asset formats.
Company that made the truck.
The Raymond Corporation issued invoice number.
Type of service order being entered. A description defaults into the Description field, but can be changed. Select the drop-down list to view additional options.
Date the lease ends.
the maximum horizontal impact.
Last meter hour reading of the truck.
the maximum vertical impact.
Indicates vehicle usage or operator utilization at the maximum points of the date grouping during the selected date range. While average shows the supervisor what a normal hour, day of week, or month is like, maximum indicates how many vehicles or operators might be needed when working at maximum capacity.
For example, a supervisor is preparing for holiday season shipments. They might look at maximum utilization for November of 2013 to prepare for November of 2014 to help predict how many operators they should have available. In November of 2011, 31 operators were utilized; November 2012, 30 operators were utilized; and November 2013, 32 operators were utilized. The maximum number of operators used in those three years was 32.
|
Year |
Month |
Operators Utilized |
|---|---|---|
|
2011 |
November |
31 |
|
2012 |
November |
30 |
|
2013 |
November |
32 |
|
|
32 Maximum |
|
Maximum speed of the asset.
Select the field to open the calendar. Select a date.
Number of meter hours between the last recorded meter reading and when the vehicle’s last scheduled maintenance was performed. This column, when compared to the Avg Meter per SM column, can help determine if vehicles were overdue for their scheduled maintenance.
Select the metric on which to report. Each metric in the drop-down list is defined in the Glossary.
Indicates vehicle usage or operator utilization for the minimum points of the date grouping during the selected date range.
For example, a supervisor is preparing for post-holiday season shipments. They might look at minimum utilization for January of 2013 to prepare for January of 2014 to help predict how many operators they should have available. In January of 2011, 29 operators were utilized; January 2012, 28 operators were utilized; and January 2013, 30 operators were utilized. The minimum number of operators used in those three years was 28.
|
Year |
Month |
Operators Utilized |
|---|---|---|
|
2011 |
January |
29 |
|
2012 |
January |
28 |
|
2013 |
January |
30 |
|
|
28 Minimum |
|
Any miscellaneous cost that does not fall under the standard cost columns.
Asset model number.
Asset model number.
Year the asset was manufactured.
Month the repair was made.
How much the asset will depreciate from month-to-month.
Cost to lease the asset for the month.
Cost of the asset’s preventative maintenance program for the month.
Cost to rent the asset for the month.
The most common fault code for this operator within the given date range.
Allows the default number of days to be set into the past for the filter start and end dates. The new days become the default on login.
In any snapshot report, select how many items you want to appear in the Search for an Operator/Vehicle filter. For example, if you want to report on operator idle hours, then you select 10 from the No. of Results drop-down list, then 10 operators will be listed in the 'Search for an Operator' drop-down list. If you select five, then five operators will be listed.
In the Maintenance Cost Reports Parts Usage report, the No. of Results filter limits the number of results to be pulled from the database and shown on the report. This is different than 'Show # entries' which determines how many results to display on the screen at one time.
Checklist questions that do not disclose any critical issues with the vehicle.
Total number of assets shown on the report for the filters that were selected in the Filter pane.
Number of batteries needed for the rental request.
Number of battery stands to include with the rental equipment.
Number of claims processed.
Number of scheduled maintenance claims the vehicle has had over the life of the vehicle.
Overall Collapsed Height. Height of the forklift when the forks are collapsed.
Number of times within the given date range that the most common fault code has occurred.
For Omni-Filter type reports, it is the number of times within the given date range that an anomaly has occurred.
Total time between when a technician checked out of and checked back into a dispatch request. The time during which the technician is off-site.
The total time between when the technician checked in to and checked out from a dispatch request. The time during which the technician is on-site.
The average deadman time between impacts.
Alternative name for an operator. For example, a code name or an ID number.
Select the number of days, from the drop-down list, in which to display operator certifications that have expired or are about to expire.
Number of operator certifications that will expire within the number of days set the Operator Certification Alert (days?) setting.
Select the departments on which to report.
Amount of time in which an operator was not logged onto a vehicle.
Select this drop-down list to choose additional filter items. If you select an item from the list other than the default of 'All', then additional drop-down filters display. The drop-down list selections are:
*All = All operators active during the selected date range and filtered by the other filter options.
*Impacts Per Deadman Hour = Modifies the 'Search for an Operator' filter to show the top (No. of Results) operators with the highest or lowest (Sort) number of impacts per deadman hours (Impacts) filtered by the date range and other filter options.
*Deadman Hours = Modifies the 'Search for an Operator' filter to show the top (No. of Results) operators with the highest or lowest (Sort) number deadman hours (Usage) filtered by the date range and other filter options.
*Idle Hours = Modifies the 'Search for an Operator' filter to show the top (No. of Results) operators with the highest or lowest (Sort) number of idle hours (Usage) filtered by the date range and other filter options.
Name of the person logged on to the vehicle. An operator name can also be listed as one of the following:
*Unassigned = The vehicle has recorded information without an operator being logged on. When no operator logon is associated with the information, then it is listed as "Unassigned." This can occur if information is recorded during a period when the vehicle is not able to move. For example, the vehicle is off and no operator is logged on when it is impacted by another vehicle.
*[Unassigned Hours] = The number of hours that one or more Unassigned operators has interacted with a vehicle component that is able to record data without anyone logging (badging) onto the vehicle and during a period when the vehicle is not able to move. These hours are recorded if, for example, no operator has logged onto the vehicle but someone moved the control handle, stepped on or pressed the deadman pedal, impacted a vehicle that did not have an operator, etc.
*Unknown Operator = Indicates that the vendor’s server was unable to match the badge number sent from the vehicle against any of the operator badge numbers. Possible reasons include:
-A legacy "Super User" badge was used.
-The operator was deleted from the vendor’s server prior to the vehicle transmitting its data to the server.
-The operator’s badge number was changed in the vendor server prior to the vehicle transmitting its data to the server.
Select the check box for the operators whose alerts you want to view. Select “All Operators” to include all operators currently in the list plus any operators that were added from the time the alert was created until the time the alert is sent.
Select the shifts on which to report.
Select to filter out batteries that have not reported within 30 days.
Total height of the asset after it has been collapsed to its smallest possible size.
Indicates that the battery has been depleted of more than 80% of its usable capacity. Operating or storing a battery for long periods at low BSOC (Battery State-of-charge) shortens the battery’s life and reduces its capacity.
Unique identifier assigned to the part.
In the SO Filter report, enter three or more characters of an existing part number. The more characters you enter, the shorter the returned list will be. Select the 'Lookup Part' button to open the list.
In the iTrack Parts Pricing Lookup report, enter the entire part number, and then select 'Update Report'.
Describes the part. In the SO Entry report, this field only appears if the Custom Part check box is selected.
Select the part’s source or other related costs from the drop-down list. The choices are Raymond Part, Custom Part, TAX, FREIGHT, and RENTAL.
Cost for parts.
Name of the payee that appears on the invoice. This is usually The Raymond Corporation.
The payment number field that is on the invoice.
Phone number to call for information, if needed.
Purchase order number.
Purchase order number.
Fuel used for operation. For example, electricity, hydrogen, or propane.
Select to print a claim.
Level of importance for a dispatch request. High indicates an emergency condition.
Select the check box for the claim(s) to process. Select the Process Selected button. The Process SO report opens for the 1st of the selected claims.
Amount that the asset cost.
Total number of parts or materials used.
In the Maintenance CFPM report, the quantity is based on what appears in the Cost Type, Item, and Description columns. For example, if the item in the Description column is ‘LOAD WHEEL’, then the Quantity column is counting the number of Load Wheels. If the description is ‘LABOR’, then the Quantity column is counting the number of hours worked.
In the SO Entry form, this field only appears in the Labor/Other Cost Fields section of the form if an option other than Labor (Hours) or Travel is selected from the Material drop-down list. Enter the cost of the material option that was selected in the Material drop-down list. For Travel and Labor this would be the number of hours traveled or number of hours of labor time.
The Raymond Corporation issued individual claim Invoice number. This is typically used internally.
Why anomalies were filtered from a report. These are either ‘User Selected’ or ‘Omni-Filtered’.
Why anomalies were filtered from a report. Possible predetermined reasons are:
Delta Activity Hours Less Than -1;
Delta Coast Hours Less Than -1;
Delta Key Hours Less Than -1;
Delta Lift Hours Less Than -1;
Delta Deadman Hours Less Than -1;
Delta Travel Hours Less Than -1;
Delta Coast Hours Greater Than 24;
Delta Key Hours Greater Than 25;
Delta Lift Hours Greater Than 24;
Delta Deadman Hours Greater Than 24;
Delta Travel Hours Greater Than 24;
Travel Greater than Deadman Hours Over 7 days;
Lift Greater than Deadman Hours Over 7 days
Region in which the truck is located.
Select the regions you want to include in the report.
Choose whether to remove negative deadman hours from the report.
Cost for rental.
Date the asset rental period should end.
Date the asset rental period should start.
Name of the vendor from which the customer is currently renting the asset.
The Raymond Corporation codes that group repairs by types. For example, MECH 19 = wheels and tires, MECH 17 = steering system.
Repair code description for a single line item. For example, A cost type of tax can have the description 'Sales Tax', while a PartAdd has 'LOAD WHEEL - 5 X 3 5/8', or 'BEARING'. Labor can have 'LOAD WHEEL ASSY-PER SIDE R&R'.
Text that describes the repair code.
Description of the repair code.
A consecutive number of days, weeks, or months on which to report. The starting and ending reporting dates will change, but the report still gathers data for the same number of days, weeks, or months that were entered into the automated report:
*Day(s) = Rolling number of days (1-90)
For example, if a report is scheduled to be emailed every four (4) days for 10 days of data, then the data could be emailed on January 10th for the 1st-10th; then emailed on January 14th for the 4th-14th; then on January 18th for the 8th-18th, etc. for a total of 10 days.
Tips:
-Set the rolling date range to Last 1 month(s), then set the Scheduling to occur every 1 month(s) on the 1st day of the month. On the first of the month you will be emailed a report of what happened the previous month.
-Set the rolling date range to Rolling 7 day(s), then set the Scheduling to occur every 1 week(s) on Mon(day). Every Monday you will be emailed a report of what happened the previous week.
*Week(s) = Last X weeks (1-13)
*Month(s) = Last X months (1-3)
The name the user wants to call the report.
The time between when the customer initiated the dispatch request, within the specified date range, until the dealer either accepted or rejected the request.
Number assigned to a dispatch request.
Difference in days between when a customer request was started and when the first technician checked in to work on the request. When the response days are greater than or equal to the number entered in this field, then the response days are highlighted in red on the Maintenance - Dispatch - Response Time report.
Indicates that the battery’s internal temperature is above 50°C. Operating batteries at high temperatures can cause a battery to gas or worse.
Open and closed requests that have at least one check in. A ’same trip completion’ is based on needing only one trip and ending that trip as Check Out Billable or No Charge. When the same trip completion percentage is less than the number entered in this field, then the same trip completion percentages are highlighted in red on the ITRACK - Dispatch - Same Trip Completion report.
Claim number issued by SAP. Select the link to open the actual Process SO form for that claim.
SAP Service Order number. This is how the claim is identified in SAP.
Days and times the report or alert will be sent. The schedule settings are created when an automated report or alert is created.
Click one or more checkboxes to choose which assets to schedule maintenance and enter a related phone number.
Itemized maintenance cost.
When the user would like to receive the report:
*For day(s) = Every X number of days (1-30)
*For week(s) = Every X number of weeks (1-4). Specify which week to receive the report, and which days of that week to receive the report. For example, if every 3 weeks on Monday, Wednesday, and Friday were selected, then the report would be emailed on Monday, Wednesday, and Friday of the third week. But, on weeks 1 and 2, they would not receive any emails. If you select Weeks, but do not select which days of the week then an alert window opens.
*For month(s) = Every X number of months (1-3). Specify which day of the month to receive the report. If one month on the 1st day of the month was selected and it was currently 6/28/2014, then the report would not be sent until 7/1/2014.
Choose the facility to view. Type all or part of the facility name into the 'Search for a Facility' filter. A list appears showing the entries closest to what you typed. Select a facility from the list.
Choose the operator to view. Type all or part of an operator’s name into the 'Search for a Operator' filter. A list appears showing the entries closest to what you typed. Select an operator from the list.
Type all or part of the serial number into the "Search for a Serial #" filter. Any serial number on the chart that contains the exact values entered appear on the report. If no number is entered, then all assets appear. Partial serial numbers may be entered. When a serial number is entered in the search field, the number of trucks filtered is displayed below the chart’s title.
Example: Entering "-12" might find either serial number "101-00-12350" or "560-12-B15305." Note: When using this filter, the Total Cost, Number of Assets and Cost Per Asset information refresh based on the information contained in the chart.
Choose the task to view. Type all or part of the task name into the 'Search for a Task' filter. A list appears showing the entries closest to what you typed. Select a task from the list.
Choose the vehicle to view. Type all or part of the vehicle name into the 'Search for a Vehicle' filter. A list appears showing the entries closest to what you typed. Select a vehicle from the list.
Serial number of the truck. The number usually contains three or four parts:
*3-digit model. For example R40.
*2-digit year. For example 13.
*(Optional) 1 or 2-digit Revision code. For example CB.
*5-digit short serial number. For example 12345.
It usually looks similar to this: 415-12-12345. However, serial numbers with the rev code can look like this: 540-10-A12345.
Select the serial number(s) of the truck(s) you want to view in the report.
Date the service was completed.
The cost of the asset. This is used to adjust the spending threshold of the report. When a dollar amount is entered in the Filter pane, the x-axis on the chart changes from the default percentage (%) to a dollar amount.
Impact categorization based on impact force and impact settings.
A = Alarms
W = Warnings
Percentage of times that an operator logged into more than one vehicle at the same time for the specified time period.
Comprehensive Fixed Price Maintenance / Scheduled Maintenance. Itemized maintenance cost.
Service Order number.
Claim statuses available for review or approval. If no claims are available for a specific status, then that status does not appear in the list.
Select 'Highest' or 'Lowest' to display the item selected in the Operator List Filter filter in ascending or descending order.
A list of items on which you can sort. Select an item from the list to immediately sort the report by that item. If Model Type or Facility are selected, then a second drop-down groupings filter appears. You can then select to break down the model types or the facility by additional drop-down sorting options.
Note that if the report labels do not appear, try to zoom in a little.
To sort either filter in forward or reverse alphabetical or numerical order, select the arrow and AZ icon on the right side of the filter.
Any special instructions. For example, how the rental equipment should be delivered.
The cycle number with which to begin the report. This filter is visible when the Cycles filter is selected.
Starting date range on which to report.
In most Maintenance reports, the start date is based on the credit date which is the date that the dealer was credited. For the Maintenance Dispatch Aging report, the start date is the date and time the dispatch request was entered. For the Maintenance Customer SO Technician Report the start date is based on the service date from the claim.
In the Usage, Impacts, Checklists, Energy, and Fault Codes reports, the start date is based on the Meter Dates/Times from the truck.
First meter hour reading from the truck.
Phase the file is in: Approved, Denied, or Pending Approval.
For the Maintenance Dispatch Aging report and Dispatch Metrics reports, the status is the current status of the dispatch request. The possible statuses are Active or Inactive.
For the Maintenance Dispatch Utility report, the status is the status history of the current dispatch request. Possible statuses are:
*Dispatch Request Start
*Dealer Accept
*Check In
*Check Out-Billable
*Check Out-No Charge
*Check Out-Incomplete
*Check Out-Parts on Order
*Check Out-Quote Needed
Indicates pertinent information regarding claims that were processed from SAP and that have gone through the export process.
Location in which the asset is located.
Total cost of all claims within the date range.
Free form information from the Supervisor.
Percentage of times that an operator logged off that were considered ’system log offs’. System log offs occurs when the operator did not scan their badge to log off. The log off is produced by either power being disconnected from the truck, or when no truck activity has occurred after the preset amount of time has elapsed.
Log offs that occur when an operator did not scan their badge to log off. These occur when power is disconnected from the truck, or when no truck activity has occurred after the preset amount of time has elapsed.
Log offs that occur when an operator did not scan their badge to log off. These occur when power is disconnected from the truck, or when no truck activity has occurred after the preset amount of time has elapsed.
Description of the work to be completed.
Total number of hours spent on a specific task.
Select the arrow to expand a section of additional filters such as Task List Filter, No. of Results, Sort, and Search for a Task.
Select this drop-down list to choose additional filter items. If you select an item from the list other than the default of 'All', then additional drop-down filters display. The drop-down list selections are:
*All = All tasks active during the selected date range and filtered by the other filter options.
*Impacts Per Deadman Hour = Modifies the 'Search for a Task' filter to show the top (No. of Results) tasks with the highest or lowest (Sort) number of impacts per deadman hours (Impacts) filtered by the date range and other filter options.
*Deadman Hours = Modifies the 'Search for a Task' filter to show the top (No. of Results) tasks with the highest or lowest (Sort) number of deadman hours (Usage) filtered by the date range and other filter options.
*Idle Hours = Modifies the 'Search for a Task' filter to show the top (No. of Results) tasks with the highest or lowest (Sort) number of idle hours (Usage) filtered by the date range and other filter options.
Amount of tax being charged.
Name of the person doing the work.
Name of the person doing the work. Enter the beginning letters of the technician’s first name. A list of names opens that start with the letters closest to the letters you entered.
Select the check box to adjust the SOH line based on temperature. Batteries operate differently based on their internal temperature. Operating a battery too cold makes the SOH appear poorer. Operating at room temperature makes the battery appear to operate efficiently. Operating too hot might give some performance gains initially, but if this is done on a regular basis, it negatively affects the battery’s SOH.
Average time span in which vehicles were being used, or operators utilized, based on the selected filters. The time being reported on appears in the Time Scale gauge on the right side of the report: ’Hour’ displays minutes up to 60 minutes; ’Day of Week’ and ’Month’ display hours up to 24 hours.
Select "Full Time" to display the average time that vehicles were used, or operators were utilized, during all the available time (60 minutes or 24 hours) for the selected filters.
Select "Max Time Used" to display only the average times during which vehicles were used, or operators were utilized, the most. The gauge will show less than 60 minutes or less than 24 hours.
Type of tires on the rental equipment.
Total cost.
In the Analytics Cost Per Hour report this is the sum of the total cost for all regions, facilities, or assets based on the drill down level.
In the Maintenance Total Cost report, the total appears above the report columns. It is a dynamic calculation tied to the report’s Total column. This number recalculates based the filtered search results.
Total cost that was approved for the claim.
Total time the asset (or vehicle) was out of service.
This calculation, at the top of the report, calculates the sum of all costs in the report.
Total number of hours expected to be used by the asset in its lifetime.
Total number of checklists that failed.
Total number of checklists that started.
From the time the customer initiated the dispatch request until the dealer rejected the request or the technician completed it.
Total number of checklists that resulted in a truck being locked out.
Total number of combined standard log offs and system log offs.
Total number of checklists that passed.
Total number of checklists that timed out.
Total number of vehicles. Includes vehicles with and without an active dispatch request.
Total number of trucks that received warnings while completing the inspection checklist.
Choose whether to view vehicles with operator certifications that have or are about to expire, or whether to view operators whose vehicle certifications have or are about to expire.
The number of hours that a vehicle was moving (that the travel controls were activated) within the specified time.
*In Usage reports, travel is the amount of time that a vehicle was moving (travel controls activated) within the specified time.
*In Usage Task Selection reports, travel is for a specific task.
*In Maintenance reports, travel is the cost for travel.
The number of miles that a vehicle moved while working on a specific task.
The number of hours that a vehicle traveled with a load.
Number of days from the past that you want to compare to the same number of previous days. For example, if you select 30 from the Trend Days drop-down list, then you are comparing the past 30 days to the 30 days prior to that.
Total cost of all claims for the truck to-date.
Whether the truck was able to be used on the date the status was initiated. Options are Yes or No.
Select the type of file to view: Invoice, Quote, or All.
Indicate whether the battery chargers for the rental equipment should be standard or opportunity chargers.
Indicates that the battery has been depleted less than 80% of its usable capacity. For example, the operator used 50% of the battery charge and then placed the battery on the charger. Batteries should be depleted to 20% before charging. Batteries have a 'memory'. Therefore, if a battery is constantly under discharged, then it will act like it does not have the ability to hold a charge as long over time.
Customer assigned identifier for the truck on which the event occurred.
Unit of speed measurement. For Example, MPH or KPH.
Only appears in SO Entry when the Custom Part part type is selected. Cost per unit of the part. Required when Custom Part is selected. Otherwise, this is auto-populated based on the part number lookup.
In the Parts Pricing Lookup report, this is the cost of the unit.
Required field. Number of parts used.
Select the button to rerun a report using the selected filters.
Select an item from the drop-down list to identify how the asset is owned. For example, is it customer owned, leased, a demo, etc.
Select the button to display the form for the serial number that was entered in the Serial Number filter.
Name of the user.
Why a specific anomaly was selected to be removed from a report. Reasons are User Selected (chosen to be removed by the user(, and Omni-Filter (predetermined filters).
Total usage per meter hours for the selected date range. (End Meter Hours - Start Meter Hours) / (End Date - Start Date). For example, If the asset operated for 100 hours over the course of 30 days, then the utilization would be 100 hours/30 days = 3.33 hours per day.
Predetermined vehicle categories as defined by the Raymond RED server. Vehicles could be organized by use, product family, type, etc.
Select this drop-down list to choose additional filter items. If you select an item from the list other than the default of All, then additional drop-down filters display. The drop-down list selections are:
*All = All vehicles active during the selected date range and filtered by the other filter options.
*Impacts Per Deadman Hour = Modifies the 'Search for a Vehicle' filter to show the top (No. of Results) vehicles with the highest or lowest (Sort) number of impacts per deadman hours (Impacts) filtered by the date range and other filter options.
*Deadman Hours = Modifies the 'Search for a Vehicle' filter to show the top (No. of Results) vehicles with the highest or lowest (Sort) number deadman hours (Usage) filtered by the date range and other filter options.
*Idle Hours = Modifies the 'Search for a Vehicle' filter to show the top (No. of Results) vehicles with the highest or lowest (Sort) number of idle hours (Usage) filtered by the date range and other filter options.
*Fault Codes = Modifies the 'Search for a Vehicle' filter to show the top (No. of Results) vehicles with the highest or lowest (Sort) number of fault codes (Fault Codes) filtered by the date range and other filter options.
*Checklist Failures = Modifies the 'Search for a Vehicle' filter to show the top (No. of Results) vehicles with the highest or lowest (Sort) number of Checklist failure (Checklists) hours filtered by the date range and other filter options.
*Cost Per Hour = Modifies the 'Search for a Vehicle' filter to show the top (No. of Results) vehicles with the highest or lowest (Sort) cost per hour (Maintenance customers only) filtered by the date range and other filter options.
Select whether to view all vehicles or vehicles with maintenance that is overdue, due, or done (completed).
Select the check box for the vehicles whose alerts you want to view. Select “All Vehicles” to include all vehicles currently in the list plus any vehicles that were added from the time the alert was created until the time the alert is sent.
Types of product families, of which a truck is a member, that were selected on the Filter pane for reporting purposes. For example, Reach Truck, Counterbalanced, Orderpicker, Swing-Reach® Truck, or Pallet Truck.
Vehicle product family, if the asset is a truck. For example, Reach Truck, Counterbalanced, Orderpicker, Pallet Truck.
Use to change the target utilization line (the horizontal line) that appears on some iMetrics graphs. Changing the percentage amount changes the location of the line on the graph. The default is 80%.
Product family in which the truck is a member. For example, Reach Truck, Counterbalanced, Orderpicker, Swing-Reach® Truck, or Pallet Truck.
Select the product family for the truck on which to report.
Total number of vehicles with an active dispatch request within the specified date range.
Value that indicates what vertical impact level constitutes an alarm.
Value that indicates what vertical impact level constitutes a warning.
Amount of force in which a truck made contact with an object from above or below.
Select how to view the information on the report. The options are by Total, Region, Facility or Location, or Vehicle. The default is Total. In some reports, when Facility (Location) or Vehicle are selected, a Calculate filter appears. Select whether to calculate data by Average (Usage), Maximum (Usage), Minimum (Usage) or total vehicle usage.
The drop-down entries are different for the Vehicles Survey Average Usage report and the Operator Survey Average Utilization. Each entry is defined individually in the Glossary.
A measure of battery potential stated in volts.
Designate the battery voltages. Choices are 24, 36, or 48 (volts).
The force, at a warning level, at which a truck made contact with an object from any side. For snapshot reports, it is the number of horizontal warning level impacts.
The force, at a warning level, at which a truck made contact with an object from above or below. For snapshot reports, it is the number of vertical warning level impacts.
Total number of reported recorded impacts at this facility that are warnings for this operator during the selected date range.
During a normal charge cycle, the water level is checked and filled after the charge. Therefore, Low Water events can only happen after several charge cycles with no water check, or the cell has a leak (a rare event). This is an event observed when the electrolyte level in one cell falls far below the tip of the temperature sensor. (Note that the temperature probe still gets an accurate temperature reading even with low water). The BSM needs to have a 20 second period of no electrolyte contact before sending the WATER LEVEL NOT OK signal. With splashing, the GATEWAY system may receive several signals of OK and NOT OK before the level falls enough to give a constant NOT OK signal. The plates in the battery are below the temperature probe. Both OK and intermittent NOT OK signals mean they are covered with electrolyte solution. But, a constant NOT OK for more than the default 30 minute period indicates that the battery is operating with insufficient water. Charging or discharging a flooded lead acid battery with electrolyte levels below the plates may damage the battery and reduce its life. Therefore, a Low Water event is defined as WATER LEVEL NOT OK for a time period longer than the customer’s predetermined time.
Indicate whether the rental equipment has wire guidance.
Is the asset equipped with wire guidance? Enter Y or N.
Dealer work order number.
Day the work was completed. This date cannot be in the future.
Current status of the work order. The options are Changes Pending, and Submitted.
Year that the asset was manufactured.