This report is optional. Availability is based on your data collection requirements. Contact The Raymond Corporation through the iWAREHOUSE GATEWAY Contact Us link to request access to this report.
This chart report compares the difference in days between when a customer request was started, and when the first technician checked in to work on the request.
The Response (Days) data on this report is highlighted red when it is greater than or equal to the Response (Days) value in the Dispatch section on the User Preferences page.
To access this report, click [Maintenance] Maintenance > [Dispatch KPIs] Dispatch KPIs > [Response Time] Response Time. Make your filter selections, then click [Update Report] Update Report to display the new data.
Suggested Uses
•To track the length of time in which work on customer’s requests could to be started so that the time can be shortened in the future, if possible.
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