Maintenance Module

Use the Dispatch Utility to request service from a dealer for a specific asset.

Customers use this utility to submit a request to dealers for rental vehicles and assets to be delivered to their facilities.

Use this report to view the total average of repair quotes and invoices that have been paid.

This report identifies a central location for invoices where invoice data can be reviewed.

This report identifies a central location for invoices where invoice data can be reviewed.

This report shows how many service orders were reviewed and by whom for the past 90 days.

This report shows how many service orders were reviewed by facility for the selected date range.

This report shows the average cost of each claim based on which View By filter is selected in the Filter pane.

This list report is used to view the summaries and details of Raymond invoices.

Use this feature to organize data columns into a customized detailed or summarized invoice template which can be used as an Invoice report.

This feature enables an existing, customized invoicing template to be edited, viewed, and deleted.

This report compares the true cost of operating similar units by hour. The chart shows specific serial number costs based on usage.

This report shows costs by claim number for the specified date range.

This report compares the prior and current costs of the selected assets for the region, facilities, and date ranges that are selected from the Filter pane.

This report shows (by percentage) how much an asset is used per hour compared to the cost of that asset.

This optional report compares cost per hour information against the complete fleet. The exportable report shows cost per hour information.

This report shows information for the selected assets and locations.

This report identifies non-billable repairs completed under CFPM Contract that were performed within the specified date range.

This report shows the top parts and at what cost. The table at the top of the screen shows the top most parts used (user defined quantity) and how many. The bottom table shows the parts usage and replacement that cost the most.

This report shows detailed information related to the cost of your assets. Select one or all assets from the Filter pane.

This report shows detailed information related to the type of asset selected. Select one or all assets from the Filter pane.

This report shows claims that have exceeded a specified amount within the selected date range, and additional information about the claim.

This report shows the service orders entered by users through the Maintenance portal for the specified date range. This is work performed by user and not a service provider.

This report shows the service orders entered by users through the Maintenance portal for the specified date range. This is work performed by users and not a service provider.

This report breaks down each service order by parts and labor for service orders entered by users.

This report lists all open dispatch requests and indicates the age of the requests.

This report lists all the statistics for all dispatch requests within the specified date range.

This report lists how many assets have active dispatch requests, and what percentage of the entire fleet is available for use.

This list report shows the information associated with a rental dispatch request for a specific facility, and is available after the dealer has completed a rental dispatch request.

This chart report compares the difference in days between when a customer request was started, and when the first technician checked in to work on the request.

This chart report compares the difference in hours between when the emergency customer request was started, and when the first technician checked in to work on the emergency request.

This report displays the difference in days between when the first technician checked in and the last technician checked out.

This report shows open and closed requests that have at least one check in.

This report tracks the percentage of closed dispatches that have at least one check in and that have a total on site time that is greater than five minutes.

This report identifies the average number of days it takes for a dealer to accept or reject a dispatch request.

This report identifies which repairs are avoidable versus which are usual repairs, and the percentage of claim type repairs. Costs are displayed at a part number level.

This report identifies maintenance costs for the entire fleet, region, facility, asset, and even by claim. The drill down bar chart shows total cost against costs at other locations.

This report provides a summary of scheduled maintenance claims.

This bar chart report is an overview of the total costs for the past 12 months.

This bar chart report is an overview of the total costs for the past 12 months compared at the past three years.

Use this report to view NTE (Not To Exceed) repair quotes, and invoices that have been paid. Invoices and quotes with an Approved or Denied status can be viewed but not changed.

This report lists all system users, and how many times they have logged in during the selected dates.

Use to add and update information for an active dispatch request. This drill down provides the details of a dispatch request.

This report shows service orders that were approved at the selected facility.

This report compares cost per hour information by serial number.

This drill down report shows the Service Order claims selected from the previous report. It is available from many reports within the GATEWAY.

This snapshot report is made up of smaller reports of individual asset information determined to be the most useful to users.

This report provides a list of claims for a single asset.

This report shows additional information on repairs based on the total cost of the repairs.

This report shows the claims that use the selected part. Costs are displayed at a part number level.

This report is an overview of the total costs for the past 12 months by region.

This report is an overview of the total costs for the past 12 months by facility.

This report is an overview of the total costs for the past 12 months as a list type report.

This report identifies higher cost locations as a list type report.

This report shows additional Service Order information based on the selected operator.