This report is available from many of the GATEWAY reports. It displays the Service Order claims that were selected from the previously displayed report. The billing code description, if available, appears to the right of the report title. The label "Mixed Repairs" might appear next to the Processing SO heading. This indicates that the claim contains parts or labor with more than one billing code. Costs are summarized into respective cost categories. For example, Labor, Travel, Parts, Misc, Rental, Freight, Tax, and Total.
The action buttons that can appear at the bottom of the Process SO report depend on the status of the claim. For example, if the claim has not yet been approved, then the Approve button appears. Possible action buttons are:
•Approve: Click to approve the claim. These claims cannot be changed.
•Deny: Click to deny the claim. Claims that are denied require a comment explaining why the claim was denied. These claims cannot be changed.
•Skip: Click to go to the next claim. This button is only visible if there are additional claims to approve.
•Return For Changes: Click to return the claim to the dealer where they can make changes to the claim then resubmit it for the customer’s approval.
•Close Window: Click to close the claim window.
Suggested Uses
•Approve, deny, or view Service Order claims.
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